Shipping & Return Policies
Policies effective: November 26, 2020
Shipping Policy: For all products ordered on ConnorsMercantile.com, we are currently offering FREE SHIPPING for orders over $100.00. Purchases must be made in a single order, and be shipped to the Continental US ("lower 48"). For orders less than $100.01 shipped to the Continental US, you will be charged a flat rate of $15 for shipping.
One exception is Gift Certificates, which are delivered via e-mail at no charge. For larger item that require freight, our free shipping applies to curbside delivery.
We can only ship to the "Lower 48" street addresses at this time.This does not include Post Office Boxes, AK, HI, PR, APO/FPO or Protectorates. Yes, we understand USPS delivers to many of these areas for little to no extra cost, and that all of these are "USA". Unfortunately, we cannot change our picking and processing procedures in an economical fashion to accommodate the relatively few orders we receive in these regions.
Orders typically ship within 3 business days, unless otherwise specified on the product pages. We will notify you of any unexpected delays, and you may cancel your order if you do not wish to wait for your item. To assure quick arrival, items ordered together may not arrive in the same box. Typical domestic (lower-48-state) transit time is 5-7 business days, with many orders arriving sooner. If we are not too busy shipping other orders, certain items may be shipped by a method faster than ground shipping for an extra cost. If you would like to know if we can expedite the shipping on an item of interest, please email info@ConnorsMercantile.com or call 607 937 4438
Please place one order per shipping address. We generally ship via Fed-Ex or UPS, and therefore require your phone number with your order. We will not use this information for any other purpose than fulfilling your order. Orders that do not adhere to these guidelines may incur additional shipping costs, or we may choose not to fulfill these orders.
Sales Tax: New York residents will have sales tax automatically added to their order. If Connors Mercantile is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.
Your Credit Card Charges: We will not charge your credit card until your product ships, or, for gift certificates, when the order is placed. The exception to this policy is items with wait-to-ship times in excess of two weeks, as indicated on the products' pages. In this case, we will bill your card after two weeks, since the credit card authorizations on your orders are only valid for a limited time. We would refund this charge in full if the item fails to ship.
Out of Stock Policy: We do our best to keep our products in stock. However, sometimes demand exceeds our expectations, or a supplier has an unanticipated delay. We appreciate your understanding and patience. If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of the shipping schedule, and you are free to cancel your order without charge if you do not wish to wait for your item.
Errors and Omissions: The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Refund and Return Policies:We want you to be completely satisfied with your purchase from Connors Mercantile. You may return your merchandise within 30 days from date of receipt. All items must be returned unused and in the original packaging. If you have a return, please write to info@ConnorsMercantile.com or call 607 937 4438 to arrange the return. Returns will only be accepted once a resolution has been agreed to by you and a Return Authorization (RA) has been provided by us, and at our discretion we may choose to have you dispose of the product rather than incur return charges.
For defective products, Connors Mercantile will pay shipping costs in both directions and reimburse you in full. If you wish to return your purchase for any other reason, you will be responsible for return shipping costs, and we will refund the purchase price plus sales tax, if any, less a 20% restocking fee. Your return must be accompanied by the receipt and must include your RA number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. We may ask for evidence of defect prior to return, such as digital photos, and we expect your cooperation with our return requirements if you wish to avoid a restock fee.
If your item appears to have incurred damage in transit, please contact us immediately upon receipt so that we may replace the damaged item and pursue a claim with the shipper. Our shipper will require images of the damage or defect. Please hold onto all packing materials and the item until further notice. Connors Mercantile MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
The one exception to our return policy would be bedding. We cannot legally accept opened pillows, sheets or mattresses -- even if unused -- due to New York health regulations.
Note that all sales of discounted items are final.Shipping address for returns (RA required):Connors Mercantile
16 E. Market Streett
Corning, NY 14830
607 937 4438
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to another recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order to complete that order, and for future communications from Connors Mercantile we may maintain other information, except we will not maintain your credit card information. We do not share this information with outside parties except to the extent necessary to complete an order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive, and for future communication or notices from Connors Mercantile. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website. We do not accept advertising, or provide or sell your information to any advertisers.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Any email not directly related to your order that you receive from Connors Mercantile will have an “unsubscribe” link should you prefer not receive these communications.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry-standard 128-bit SSL encryption to transmit credit card information securely.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to knowingly attract anyone under 13. Our site is not intended for use by any minor.